Institute of Technical Education

Be a Digital Workplace Administrator


Course Level

Mid Career

Course Duration

6 months  

Industries

Information and Communications

Funding

SkillsFuture Credit SGUS

Course Introduction

This course equips students with the skills and knowledge to perform administration tasks which involves basic digitalization skills such as data analytics and customer relationship management (CRM) in support of business operations across all sectors and industries.


Course Outline

The course for Be a Digital Work Place Administrator comprises of modules of

(i) Introduction to Data Analytics & Cyber-security, which provides learners with knowledge and skillsets to be able to adopt spreadsheet and analytics software to visualise and analyse data, and generate formatted reports to facilitate informed business decision. Learners will also gain awareness on the importance of data confidentiality and data security.

(ii) Business Accounting, so that participants will learn how to record business transaction, prepare ledger, bank reconciliation statement, trial balance and final account.

(iii) Customer Relationship Management (CRM), from which participants will learn how to recognize customer behaviour to build positive customer experience, utilize indicative trends and patterns in Customer Relationship Management (CRM) systems to support business decision.

(iv) Finance Service Administration, through which participants will apply the knowledge learnt to provide administrative support to handle financial activities relating to deposit account, loan, remittance and other financial products and services.


Pricing

Full Course Fee (including GST): SGD 500.00



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