Institute of Technical Education
Course LevelMid Career
Course Duration6 months
IndustriesInformation and Communications
FundingSkillsFuture Credit SGUS
This course equips students with the skills and knowledge to perform a social media marketing tasks involving data analytics, social media marketing and customer relationship management (CRM) in support of business operations across all sectors and industries.
The course for Be a Social Media Marketing Administrator comprises of modules of
(i) Introduction to Data Analytics & Cyber-security, which provides learners with knowledge and skillsets to be able to adopt spreadsheet and analytics software to visualise and analyse data, and generate formatted reports to facilitate informed business decision. Learners will also gain awareness on the importance of data confidentiality and data security.
(ii) Social Media Marketing, so that participants will learn how to apply online media tools to execute the organisation s social media marketing strategies.
(iii) Customer Relationship Management (CRM), from which participants will learn how to recognize customer behaviour to build positive customer experience, utilize indicative trends and patterns in Customer Relationship Management (CRM) systems to support business decision.
(iv) Finance Service Administration, through which participants will apply the knowledge learnt to provide administrative support to handle financial activities relating to deposit account, loan, remittance and other financial products and services.
Full Course Fee (including GST): SGD 500.00
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