Ascott International Management

SGUS Hotel Operations & Management Programme


Course Level

Mid Career

Course Duration

9 months  

Industries

Hotel & Accommodation

Funding

SkillsFuture Credit SGUS

Course Introduction

To help trainees enhance their employability to take on job roles in the Hotel sector. The program covers in-depth skills and knowledge in key areas of Hotel operations, namely Front Office, Reservations, Housekeeping and relevant management roles. Upon completion, learners will be empowered to help set the standards to meet rising guests expectations in the Industry.


Course Outline

"- WSQ Apply Upselling and Suggestive Selling Techniques
- WSQ Handle Guests/Customers Concerns and Feedback
- WSQ Promote Tourism
- WSQ Provide Front Office Services
- WSQ Provide Reservation Services
- WSQ Service Guestrooms/Serviced Apartments
- WSQ Service Excellence
- WSQ Provide Workplace Safety and Security
- WSQ Contribute Towards a Learning Organisation
- WSQ Implement Loss/Risk Prevention
- WSQ Manage Housekeeping Operations
- WSQ Service Challenges
- WSQ Service Planning and Implementation
- WSQ Supervise Front Office Operations
- WSQ Supervise Reservation Services
- WSQ Service Innovation Culture
- WSQ Conduct Staff Performance Assessment Process
- Coach The Coach
- Supervising For Results
- Introduction to Office Productivity Tools
- Complete Data Analytics for Beginners"


Pricing

Full Course Fee (including GST): SGD 750.00



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