Republic Polytechnic

Customer Experience 4.0


Course Level

Early Career

Course Duration

1 Day  

Industries

Hospitality / F&B

Funding

SkillsFuture Credit Skills Development Fund Workfare Training Support

Course Introduction

In this course, learners will have an overview of Customer Service and Customer Experience, also known as CX. This is followed by examining the impact of Service 4.0 (The Future of Services in the Economy) on CX. A highlight of the course is that participants will get a chance to plan a customer experience strategy for their respective organisations. At the end of the course, participants will understand and apply the concepts of delivering an exceptional CX for their customers.


Who is this Course for?

Customer experience professionals, and individuals who are interested in how digital innovations today can impact Customer Experience positively now and the future.


Course Outline

Learning Objectives

By the end of the course, participants will be able to:
• Understand Customer Experience

• Examine the impact of Service 4.0 (The Future of Services in the Economy) on CX

• Plan a customer experience strategy for your organisation


Pricing

Full Course Fee (excl. GST): SGD 270.00

Full Course Fee (incl. GST):SGD 288.90

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl. GST): SGD 86.67

Fee SG Citizen aged 40 & above (incl. GST): SGD 28.89



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