Course Level
Early CareerCourse Duration
1 DayIndustries
Hospitality / F&BFunding
SkillsFuture Credit Skills Development Fund Workfare Training SupportIn this course, learners will have an overview of Customer Service and Customer Experience, also known as CX. This is followed by examining the impact of Service 4.0 (The Future of Services in the Economy) on CX. A highlight of the course is that participants will get a chance to plan a customer experience strategy for their respective organisations. At the end of the course, participants will understand and apply the concepts of delivering an exceptional CX for their customers.
Customer experience professionals, and individuals who are interested in how digital innovations today can impact Customer Experience positively now and the future.
Learning Objectives
By the end of the course, participants will be able to:
• Understand Customer Experience
• Examine the impact of Service 4.0 (The Future of Services in the Economy) on CX
• Plan a customer experience strategy for your organisation
Full Course Fee (excl. GST): SGD 270.00
Full Course Fee (incl. GST):SGD 288.90
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl. GST): SGD 86.67
Fee SG Citizen aged 40 & above (incl. GST): SGD 28.89
W.L.P FOODS PTE. LTD.
W.L.P FOODS PTE. LTD.
Job Description • The Supervisor will be in-charge of the day-to-day store operations with respon...
W.L.P FOODS PTE. LTD.