Nanyang Polytechnic

Hospitality Industry Analytics

Course Level

Early Career

Course Duration

1 Day  


Hospitality / F&B


SkillsFuture Credit

Course Introduction

Participants will learn to interpret key hotel analytics by calculation of various performance metrics and analyse hotel revenue management by applying basic techniques employed in the property level benchmarking and hotel industry performance reports.

Who is this Course for?

Hotel Executive, Hotel Operation Executive, Marketing Executive, Sales Executive, Revenue Executive, New/Junior staff from Hotel Front Office, Revenue Management, Sales & Marketing seeking to deepen or broaden their skills and knowledge in their area of work. This course is also applicable for individuals who are interested in exploring a career in hotel operations or management.

Course Outline

• Brief introduction to the hospitality business

• Computation of the key hotel rooms performance indicators of Average Room Rate (AOR), Occupancy Rate (OCC), and Revenue Per Available Room (RevPAR)

• Reading and interpretation of hotel rooms performance reports (property-level and STB-generated reports)

• Analysis & determination of property-level rooms performance as benchmarked against a competitive set, and leveraging on data analysis to enhance basic decision-making.


Full Course Fee (excl. GST): SGD 260.00

Full Course Fee with GST: SGD 278.20

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl. GST): SGD 83.46

Fee SG Citizen aged 40 & above (incl. GST): SGD 31.36

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