Nanyang Polytechnic

Improving Customer Retail Experiences & Engagement through Digital Means


Course Level

Early Career

Course Duration

1 Day  

Industries

Sales / Retail / Marketing

Funding

SkillsFuture Credit

Course Introduction

In this digital transformation landscape, retailers are introducing technologies and applications to create seamless shopping experiences for customers through an omni-channel approach covering all the different physical, digital and communications touchpoints, such as virtual mirror, online store and social media platforms like FaceBook and Instagram. This short course will equip learners with the knowledge and skills required to add value to the retail value chain with the right customer-oriented and service mind-sets and processes. Learners will be able to improve performance in creating an experiential and engaging shopping experience for customers in this digital age.


Who is this Course for?

Retail Operations Executives and Managers seeking to deepen or broaden their skills in this area.


Course Outline

• Learn about the omni-channel approach

• Engage retail customers through social media

• Value add to the retail value chain with the right customer-oriented and service mind-sets with processes to create an engaging & experiential shopping experience.


Pricing

Full Course Fee (excl. GST): SGD 260.00

Full Course Fee with GST: SGD 278.20

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl. GST): SGD 83.46

Fee SG Citizen aged 40 & above (incl. GST): SGD 31.36



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PERSOLKELLY Singapore Pte Ltd (TC01)

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DYNAMIC HUMAN CAPITAL PTE. LTD.

IMMEDIATE: 2 MONTHS RETAIL ASSISTANT| TANJONG KATONG| $11 PER HOUR

Salary Not Specified

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Aljunied - EW9 Contract 5 Day Week
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