Nanyang Polytechnic

Stand Out in the Experience Economy! Creating Special Moments for Customers.


Course Level

Early Career

Course Duration

1 Day  

Industries

Hospitality / F&B

Funding

SkillsFuture Credit

Course Introduction

Participants will be introduced to tools of Power of Moments and learn how to strive to improve the customer's experience. Powers of Moments" is based on the book of the same name by New York Times Bestseller Authors, Chip and Dan Heath. The framework includes 4 elements known as "EPIC": Moments of Elevation - experiences that rise above the routine. Moments of Pride - commemorate people achievements. Moments of Insight - deliver realizations and transformations and Moments of Connection - bonding.


Who is this Course for?

Hotel Executives, Tourism Operation Executives, Marketing Executives, Sales Executives and Operation Executives seeking to deepen or broaden their skills in this area.


Course Outline

• Learners will learn to empathise and understand their customers deeply via design thinking techniques.

• Learners will learn about the Four EPIC Elements to create special moments for their customers


Pricing

Full Course Fee (excl. GST): SGD 210.00

Full Course Fee with GST: SGD 224.70

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl. GST): SGD 67.41

Fee SG Citizen aged 40 & above (incl. GST): SGD 25.41



Jobs In This Industry

FORTUN ATE RESTAURANT PTE. LTD. f.k.a YUM CHA (TOA PAYOH) RESTAURANT PTE. LTD.

DISHWASHER | CLEANER

FROM  $ 2400 / month

Job Scope: 1. To ensure and maintain the cleanliness and upkeep the restaurant outlook at all times...

Toa Payoh - NS19 Part Time,Full Time 6 Day Week

SINGAPORE HAI DI LAO DINING PTE. LTD.

(FT/PT) Kitchen Helper / Food Runner / Dishwasher / Staff Meal Chef / Maintenance Technician

FROM  $ 2500 / month

#FastHire ***We will not be conducting walk-in interview during this period, Please contact us @6...

Multiple Locations Part Time,Full Time Shifts

FastJobs Outlet

Flexi Dishwasher (NM)

UP TO  $ 12

Job Description: - Washing silverware, glassware, ceramics, and kitchen equipment - Sorting the cl...

Multiple Locations Part Time
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