Ngee Ann Polytechnic

Designing for Customer Centricity in the Future Workplace


Course Level

Early Career

Course Duration

>6 Days  

Industries

Customer Service / Receptionists

Funding

SkillsFuture Credit Career Transition Programme

Course Introduction

The future of work requires organisations and businesses to prioritise customer centricity for business success. The Certificate in ‘Designing for Customer Centricity in the Future Workplace’ aims to equip learners with creative, computational thinking and customer service skills to deliver effective customer-centric service.

- Apply the Design Thinking framework to engage in customer-centric problem solving, so as to achieve desired customer outcomes
- Gather useful insights on the customer, using mathematics and data analytical tools
- Effectively identify customer needs, maintain and manage customer relationships

More details here: https://www.cet.np.edu.sg/courses/designing-for-customer-centricity-in-the-future-workplace/


Who is this Course for?

This part-time course is relevant for the following job roles- Customer Experience Executive, Customer Service Executive.


Course Outline

Design Thinking – Transforming Corporate Problem Solving

This module aims to help learners discover and hone their innate ability to think creatively and deliver innovative solutions to achieve desired customer outcomes. Underpinned by the Design Thinking framework, learners will be sensitised to the process of customer-centric problem-solving. They will be introduced to concepts such as empathy, problem-definition, ideation, prototyping and testing through a practical and experiential approach.

Sense making in a Data-driven Era

Learners will develop the computation skills essential for effective problem solving and analysis using mathematics and data analytical tools. They will be equipped to handle numerical and data reports, develop thinking, reasoning and modelling skills so as to gather useful insights on the customer.

Cutting-edge Customer Service

This module encourages learners to develop a customer-oriented mindset, sensitizing them to the rising expectations of customers in an increasingly competitive marketplace. Learners will develop effective communication and problem-solving skills in identifying customer needs, closing deals, and maintaining and managing customer relationships.


Pricing

Full course fee: $9,630.00

Singaporeans aged below 40, Permanent Residents: $2,889.00

Singaporeans aged 40 & above qualified for SkillsFuture Mid-Career Enhanced Subsidy: $1,089.00

Eligible Applicants for Additional Course Fee Funding Support*: $639.00



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