Singapore Institute of Retail Studies

Service Planning and Implementation (SF - Manager)


Course Level

Early Career

Course Duration

3 Days  

Industries

Sales / Retail / Marketing

Course Introduction

On successful completion of this unit the participant will have the knowledge and skills to develop service operations plans to deliver service excellence, evaluate service operations performance, and implement corrective actions for improvement.


Who is this Course for?

Retail Supervisor, Retail Manager


Course Outline

The programme covers the following:
- Identify service gaps in organisation
- Develop effective quality service operations plan to address service gaps
- Review effectiveness of quality service operations plan


Pricing

Full Course Fee (excl GST): SGD 630.00

Full Course Fee (incl GST): SGD 680.40

Fee SG Citizen aged 21-39 (incl GST) SGD 202.23

Fee SGPR aged 21 & above (incl GST): SGD 204.12

Fee SG Citizen aged 40 & above (incl GST): SGD 76.23



Jobs

HTZ RESOURCES

Sales Associate (Optical, Islandwide, Up to $2300+Monthly Bonus)

UP TO  $ 2300 / month

Your Role We are looking for a Sales Associate. You will be ordering prescription glasses and conta...

Multiple Locations Full Time Shifts

MODA PAOLO COLLECTION

Retail Sales Assistant

$ 2000

Responsibilities: a) Attend to walk-in customers and provide a high standard of customer service ...

Multiple Locations Full Time 6 Day Week

NTUC FAIRPRICE CO-OPERATIVE LTD

Retail Supervisor North East/East Locations - From $2395

FROM  $ 2395 / month

You are responsible for sales and profits for your category of products. The job tasks include inven...

Multiple Locations Full Time 6 Day Week
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