Singapore Institute of Retail Studies
Service Planning and Implementation (SF - Manager)
Course Level
Early CareerCourse Duration
3 DaysIndustries
Sales / Retail / MarketingCourse Introduction
On successful completion of this unit the participant will have the knowledge and skills to develop service operations plans to deliver service excellence, evaluate service operations performance, and implement corrective actions for improvement.
Who is this Course for?
Retail Supervisor, Retail Manager
Course Outline
The programme covers the following:
- Identify service gaps in organisation
- Develop effective quality service operations plan to address service gaps
- Review effectiveness of quality service operations plan
Pricing
Full Course Fee (excl GST): SGD 630.00
Full Course Fee (incl GST): SGD 680.40
Fee SG Citizen aged 21-39 (incl GST) SGD 202.23
Fee SGPR aged 21 & above (incl GST): SGD 204.12
Fee SG Citizen aged 40 & above (incl GST): SGD 76.23
