Senior Operations Executive

  •   Clementi - EW23
  •   Full Time
  •   5.5 Day Week

Job Title: Senior Operation Executive

Job Responsibilities

• Manages a team of drivers, attendants, customer services team and operations team.
• Manages assigned customer account and to further identify the business opportunity and derive plans for growth
• Develop a high-performance service culture within the functional team. Plan, organise and direct an efficient and effective operation team
• Build a strong win-win customer relationship so as to ensure customer retention and development solution to grow existing business
• Reviews monthly operational performance with site customers and provide the solution to drive for operational excellence (As well as supervisors for various accounts)
• Negotiate with Suppliers/ Vendors / Contractors for the Contractual rates and services & products
• Frequently review, align and keep Superior updated information on operational issues and performances indices such as customer profile, Space Management, Resources management, Operating procedures and P&L status – Fortnightly Review
• Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
• Conduct monthly / Weekly staff meeting to ensure operational performance and issued are resolved.
• Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
• Continually review and improve business processes to improve productivity and add value to Hub Services
• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
• Frequently review, align and keep Superior updated information on operational issues and performances indices such as customer profile, Space Management, Resources management, Operating procedures and P&L status

About the Employer

HUB DISTRIBUTORS SERVICES PTE LTD
BRN/UEN: 198801000D


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