Call Centre Agent (Chinese Speaking)

  •   Hougang - NE14
  •   Full Time, Contract
  •   5 Day Week

$ 2700 / month


Job Description:
•Acts as the first point of contact for the customers
•To make efforts to understand both internal and external customers, anticipating customer needs and giving high priority to customer satisfaction
•To provide satisfactory explanation to customers and take remedial action where necessary
•To provide pro-active feedback to the customer to ensure that the committed ETA is respected
•To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:
•Candidate must possess at least an A level, any field.
•At least two years of experience in the Call Centre / Customer Service industry.
•Able to communicate in English and Chinese (in order to provide pro-active feedback to the English and Chinese speaking customer to ensure that the committed ETA is respected)
•Possess excellent interpersonal and communication skills and customer service skills
•Location : 1 Greenwich Drive
•Working days : 5 days work week ( include PH, and weekends)
•Working hours : Rotating shift
•Singaporeans only

Interested applicants to SMS/WhatsApp this number 8523 5188 (Do Not Call).

About the Employer

DHL SUPPLY CHAIN SINGAPORE
BRN/UEN: 199805868N


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