Customer Service Officer

Responsibilities
- Demonstrate how customers can send money using our services or assist customers requiring help
- Provide complete information about our products and services
- Generate customer interest in our products and services
- Manage of all aspects of customer enrolment process
- Be part of the marketing team to achieve the conversion and transaction targets
- Collect feedback from customers on our products and escalate them as soon as information is acquired
- Follow up on enquiries and sales opportunities
- Provide the first point of contact for customers
- Monitor competitor's activities and evaluate marketing events
- Carry out customer surveys to understand demand and manage brand positioning
- Manage & maintain the retail service standards


Requirements
- Able to work independently
- Initiative
- Highly motivated
- Excellent communication skills
- Committed and be knowledgeable in our range of products and services
- Customer service and sales oriented
- Proactive in initiating conversation with potential customers to promote our products and create interest
- Willing to work on Weekends & Public holidays
- Willing to travel to different event locations


Benefits
- Generous incentives
- Allowances


Why Join Us?
- Outstanding career advancement opportunities await our staff
- We encourage adaptability to our company's learning culture to improve and enhance our employees in work & personal life
- We practice vibrant and energetic office culture
- To be part of a dynamic multicultural team
- Opportunity to work with cutting-edge technology and an innovative company with a great future and rapid growth objectives
- Attractive salaries that commensurate with work experience