Guest Service Agent - Front Office

  •   Bayfront - CE1|DT16
  •   Full Time

FROM  $ 2100 / month


JOB SCOPE
- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
- Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction
- Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through
- Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
- Handle room check out including regular checkout, express checkout and video checkout
- Handle guests’ challenges and feedback with escalation to higher management if necessary
- Handle cashiering activities including deposits, paid-outs and foreign currency exchange
- Promote the different categories of guest rooms a- nd MBS operated F&B outlets and offerings and provide assistance to make bookings if required
- Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore
- Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences
- Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager
- Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience
- Willingness to work on rotating shifts, weekends and public holiday

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

About the Employer

MARINA BAY SANDS
BRN/UEN: 200507292R


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