Hotel Front Office Receptionist

Our Front Office Receptionist must provide our hotel guest with an exceptional and accommodating hotel experience. Their roles and responsibilities include:

- Check in customers and provide guests with directions to their rooms, with great courtesy and efficiency
- Inform customers of all on-site amenities and all relevant information that are needed to use them
- Handle and resolve guest complaints appropriately and positively
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs, to provide them with the best service possible
- Need to work on rotating shifts, weekends and public holidays