Customer Relationship Executive (English & Mandarin Speaking)

  •   Kallang - EW10
  •   Full Time
  •   5 Day Week

UP TO  $ 3200 / month

As a member of our Customer Service Team, you will service clients in ways that fit their needs most by familiarizing with all the products and solutions in Experian Credit Services. You will be responsible to deliver positive customer experience, regardless of nature, which include but not limited to, enquiries, feedbacks and complaints through all communication channels.

Job Requirements

- Minimum 2 years of customer service experience
- Possess excellent problem-solving skills and able to handle both enquiries and complaints
- Proficient in English and Mandarin language
- Excellent interpersonal and communication skills, verbal and written
- Client centricity and ability to connect with diverse profiles
- Strong initiative and the ability to perform both independently and as part of a team
- Diploma/Degree in business or relevant studies
- Familiarity with Singapore business landscape

Job Responsibility

- Maintain thorough knowledge of company’s products and services
- Achieve or exceed customer service targets and objectives (eg. abandon call rate etc)
- Deliver on service-level-agreement (SLA) commitments made to customers on availability, reliability and respond turnaround time
- Maintain good relationship with customers/users to retain and protect our customer base against attrition
- Effective handling of all customers’ enquiries, feedbacks and complaints in a professional manner
- Understand customer requirements, qualify and generate lea

About the Employer

BRN/UEN: 197800821N

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