Executive, VIP Reservations (Call Centre)

  •   HarbourFront - NE1|CC29
  •   Full Time
  •   Shifts

FROM  $ 2500


Responsibilities
• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
• Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
• Handle and resolve guests' feedback in a professional manner

Requirement
• Diploma with proficiency in Microsoft Office applications
• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
• Must be able to work rotating shifts, including weekends and public holidays
• Proficiency in English and Mandarin to handle English and Mandarin speaking guests

About the Employer

RESORTS WORLD AT SENTOSA PTE. LTD.
BRN/UEN: 200502573D


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