Hotel Front Office Supervisor [Expired]

  •   Multiple Locations
  •   Full Time
  •   5 Day Week

$ 2800 / month


We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organizational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:
- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. Must have Opera System experience.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
- Perform night audit during midnight shift and prepare necessary reports.
- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Flexibility to work in other positions/departments as the need arises.
- Willing to work in SHN environment during COVID-19.
-Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

About the Employer

SSG HOTELS PTE.LTD
BRN/UEN: 201316345Z


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