Customer Experience Officer [Central/ up to $3K/ VB/ 5 day/ near MRT] [Expired]

  •   Tanjong Pagar - EW15
  •   Full Time
  •   5 Day Week

$ 3000 / month

[Order Number: 2201-60808]

Customer Service:
Provide a high standard of customer service
Handle feedback and complaints from customers promptly and professionally
Liaise with teams to resolve operation issues
Provide resolutions to customers
Attend to all walk-in potential customers and existing customers, phone calls, social media channels and emails promptly and professionally
Handle registration of new user sign up and follow up on outstanding documents
Perform customer onboarding activities following company’s AML/ CFT policy
Perform transactions processing tasks
Monitor transaction completion status, investigate issues/errors and resolve
Liaise with counterparties and customers on transaction confirmations/ investigations/ settlements
Prepare and submit internal and regulatory reports
Maintain SOPs based on up-to-date process workflows
Proactively review and recommend systems/ process improvements
Work closely with systems engineers/ product managers in systems/product designs
Participate in systems testing

Non-working experience are welcome to apply
Proficiency in Chinese to liaise with Chinese speaking customers
Ability to work on weekends shift
Meticulous and fast learner
Computer literate and proficient with MS Office
Good communication skills (verbal and written)
Mature and high sense of responsibility and accountability to ensure day-to-day operations tasks are completed on the day and zero error mindset
Prior customer service-related job experience in the Finance/ Fintech Industry is an advantage

To Apply, please kindly email your updated resume to click for email 

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

EA Personnel Name: Alwin Goh Jun Hao
EA Personnel Reg. no.: R2095575
EA License No: 07C5771
EA Personnel No: R2095575
EA Personnel Name: Alwin Goh Jun Hao

About the Employer

BRN/UEN: 200618166E

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