Customer Service Assistant [Expired]

  •   Buona Vista - EW21|CC22
  •   Part Time, Full Time, Contract
  •   5 Day Week

$ 2200


Reporting to the Marcom Manager/ Snr Marcom Executive, the key role of the Customer Service Assistant is to:
• Handle systems relating to shopper management and rewards programme
• Provide assistance and general information to shoppers at the Concierge Desk
• Handle the administrative and clerical work relating to the events and promotions at the mall
• Handle mall redemption programs such as vouchers, premiums, and parking
• Assist in customer loyalty programs
• Assist in collating tenants’ gift voucher reimbursement
• Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics set up, taking photos, etc.
• Handling and administering Lost & Found items
• Answering incoming phone calls
• Assist with assigned administrative duties from Marcom Manager
• Assist to prepare monthly duty roster (if assigned) and ensuring efficient allocation of manpower.
Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

Requirements:
• Possess a positive attitude and pleasant personality
• Work in a team to provide total customer satisfaction and exceptional service
• Proficient in Microsoft Word, Excel, and Outlook
• Proficient in English, both written and verbal
• Ability to work in fast pace environment, under pressure and deadlines
• Relevant working experience in a shopping mall environment
• Able to work on a 5-day work week with 3 rotating shifts including weekends & Public Holidays

About the Employer

ROCK PRODUCTIONS PTE LTD
BRN/UEN: 199804091D


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