Reservation Officer **ONLY SINGAPOREANS/PR MAY APPLY** [Expired]

  •   Tiong Bahru - EW17
  •   Full Time
  •   5 Day Week

$ 2500 / month


RESPONSIBILITIES:

• Answer, screen and direct/transfer all incoming calls to the relevant/appropriate personnel or department
• Liaise closely with all HQ departments and restaurants in a professional, courteous, and timely manner
• Have a complete understanding of reservation and operational process, procedures and policies
• Records/key in all reservations and messages accurately
• To update immediately and accurately if there are any changes to reservations
• To handle any queries and/or requests from guests promptly and accurately
• To resolve complains generated from dissatisfied guests through direct interaction with Café Managers
• Receive, record, organize and file correspondences, faxes, emails and administrative messages concerning difficulties encountered with a reservation with any restaurants
• Greet & assist internal and external guests to ensure a high level of service experience
• Maintain a good work relationship with colleagues from all departments
• Perform other ad-hoc duties/projects assigned by supervisor

REQUIREMENTS:

• Minimum ‘O’ Level and above
• At least 1 year of relevant work experience preferably in the service industry
• Excellent telephone and communication skills
• Good problem solving, planning and organizing skills
• Good team player, energetic and proactive
• Self-driven with an eye for details
• Must be able to work shifts/weekends/public holidays

About the Employer

PSGOURMET PTE. LTD.
BRN/UEN: 200416445M


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