Spa Receptionist (Banyan Tree Spa)- NO EXPERIENCE REQUIRED! [Expired]

  •   Bayfront - DT16|CE1
  •   Full Time
  •   Shifts

$ 2600 / month


JOB SCOPE
• Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards.
• Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing
information, answering enquiry, confirming Spa reservation.
• Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists.
• Ensure that all cashiering functions are carried out in accordance with Spa and MBS Finance accounting procedures.
• Ensure the Spa area is clean and tidy.
• Coordinate with Engineering Department on repair and maintenance work required in Spa area.
• Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report
etc.
• Maximize Spa slots, rooms and therapists’ productivity. Up-selling of Spa packages and Rewards program, and availability of slots.
• Maximize and Increase Spa capture rate.
• Act as mini-managers and be more responsible for designated areas assigned to their care.
• Increase inter-action and independence with guests’ contact, in order to raise their confidence level.

JOB REQUIREMENTS
• Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
• Possess excellent customer service and communication skills
• Able to operate basic computer applications and handle incoming calls / enquiries
• Applicants should project a professional, healthy and well-groomed appearance
• Able to commit to rotating shifts, including weekends (no overnight shifts)

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

About the Employer

MARINA BAY SANDS
BRN/UEN: 200507292R


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