Security & Concierge Executive - CKS [Expired]

  •   Fort Canning - DT20
  •   Full Time
  •   Shifts

$ 2000



Guest Service

Greet customers and be of assistance at all times,
Be able to answer enquiries on all Service related question pertaining to hotel products and services.
To develop and maintain close business contact with house guest and to provide personalized service whenever possible or required.
Has reasonable knowledge on usage of IT or PMS system including digital applications. He or she must have the willingness to progress in learning upcoming Artificial Intelligent systems being implemented in the hotel.
Has the ability to correspond with proper communication skills and strong telephone etiquette.
Operations

To welcome and bid farewell to all our arriving and departing guests.
To ensure all guest luggage are being accountable for and transported timely from their rooms to storage which include delivering of messages and mails.
To be familiar with all hotel & general information up to date for guest inquiries.
Work closely with Security team to manage day to day operation Safety and Security related areas.
Partake in hotel patrolling, managing crowd and VIPs event as required.
Be involved in fire safety related matters and support Security Manager and Fire safety manager in all aspect related to any fire safety matter*.


Provide preliminary investigation into alleged incident that warrant security interference, loss, injury, damages, accidents, noise pollution etc.
Handle incidents which requires the usage of First Aid skills and Company Emergency Response Team. In the event of an emergency.
Able to work at ease in Fire Command Centre and familiar with emergency response procedure.
Gather & provide security & safety related incident report & coordination with the Security Manager on a daily basis.
Ensure all keys and personal document in security custody are kept secured and accountable for.
Ensure all security and fire safety equipment are handle properly and maintained in good working condition

About the Employer

COPTHORNE KING'S HOTEL SINGAPORE
BRN/UEN: 52878177D


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