Hotel Reservations Executive [Expired]

  •   HarbourFront - NE1|CC29
  •   Full Time
  •   Shifts

$ 2900 / month

• Help guests with planning and booking reservations for Integrated Resort products and services.
• Understand guests’ needs and provide them with personalized solutions.
• Be customer centric with internal and external guests via all communication channels.
• Deliver high touch experience that is aligned with Company Service Strategy to all guests.
• Handle first level complaint with a pleasant disposition.
• Agility to handle services and requests effectively & efficiently.
• Up to date with hotel information of events/activities to provide accurate information in a timely manner.
• Responsive to emergency situations in according to hotel guidelines.

• Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
• Proficient in English; multilingual is strongly preferred.
• Excellent communication skills, both verbal and written.
• Polite and confident with a great deal of patience.
• Customer centric attitude and work well under pressure.
• Compose in handling complaints and emergencies.
• Ability to multi-task and comfortable with applications and technology.
• Rotational shifts including public holidays and overnight shifts, depending on operation needs.
• Able to work in front of computer and sit for extended periods of time.
• Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

About the Employer

BRN/UEN: 200507292R

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