Customer Service Executive ( Call Center ) [Expired]

  •   Jurong East - EW24|NS1
  •   Full Time
  •   5.5 Day Week

$ 2200

We are an e-commerce logistics company based in Toh Guan Road, Jurong.
We are looking to hire additional full-time customer service executives.

Job Responsibilities:
• Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
• Provide excellent customer service and attend to partner's request of assistance.
• Advise clear and accurate information based on sellers/partners/internal staff enquiries.
• Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
• Follow up on cases proactively and attentively.
• Able to settle escalated cases within the specified limit in accordance to the company’s call response policy.
• Other ad-hoc duties as assigned.

Job Requirements:
• Only Singaporeans
• Able to start immediately will be preferred!
• Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you!
• Basic Salary - $1900 (Probation) to $2200 (confirmed)
• Attendance incentive - $300 (no lateness, no absences)
• Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
• E.g. a 2nd yr tenure employee receives $340/mth, a 1st yr tenure employee receives $170/mth on top of basic salary.
• Meal Allowance for any day's overtime more than 2 hours - $10
• Overtime pay eligible

Working Hours: 5.5 days
• Mon-Fri: 9am - 6pm
• Sat - 9am to 1pm

Other Information:
• Casual wear: Tee, Jeans, Covered shoes e.g. sports shoes

Please submit your updated resume through the Apply Now link.

About the Employer

BRN/UEN: 201104738Z

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