Desktop Support Engineer [Up to $2,600] [1 Year of Relevant Experience Required] [Expired]

  •   Multiple Locations
  •   Contract
  •   5.5 Day Week

Job Description:

- Provides onsite support to users with good customer satisfaction for main and off-site;
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
- Helps to maintain or improve the overall image of the support team;
- Level 1 & 2 level trouble shoot and problem resolutions;
- Provide technical and operation support;
- Work to reach service level target;
- Break/fix for patches, software distribution and preventive maintenance;
- Managed the media and documentation related to the equipment supported;
- Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
- Install the inventory scanning agent upon any new asset;
- Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning; Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
- Support IMACs each IMAC is treated as a case;
- Provide break fix to software distribution patches where customer will provide the instructions;

Job Requirement:

- NITEC in any discipline
- 1-2 years' experience in user support and helpdesk duties
- Strong problem solving and system troubleshooting skills
- Technically proficient in Microsoft Office and Windows desktop

EA License No: 95C5411
EA Personnel No: R1982267
EA Personnel Name: Tan Chia Ye

About the Employer

PrimeStaff Management Services Pte Ltd
BRN/UEN: 199500690D

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