Guest Service Agent – Ticketing (1 year contract) [Expired]

JOB SCOPE

Summary of Job Responsibilities

This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This includes ticket sales for ArtScience Museum, performances at Sands Theatre, and other ad hoc events. 

Job Responsibilities

Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
Perform ticket sales transactions quickly and accurately using computer-based ticketing system
Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes
Provide excellent customer service to guests
Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks
Provide guidance and training to ticketing casual staff
Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary
Any other duties assigned


JOB REQUIREMENTS
At least one (1 ) year relevant experience in retail/ticketing/events environment
Fluent in English; fluency in other languages is a plus
Good written and spoken communication skills
Proficient in Microsoft Office applications
Pleasant attitude and cheerful demeanor
Neat and well-groomed
Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations
Able to work on rotating shift, including on weekends and public holidays
Candidates with customer service experience will have an added advantage