Call Agent (5.5 day work week, 2 year contract renewable)

  •   Paya Lebar - EW8|CC9
  •   Full Time, Contract
  •   5.5 Day Week

UP TO  $ 2500 / month

Location: Institute of Adult Learning, near Paya Lebar MRT
Work Hours:5.5-day work week

0830hrs to 1730hrs (incl of 1-hour dinner)

0830hrs to 1230hrs (no lunch) OR
1230hrs to 1630hrs (no lunch)

Job Description:
1. Understand and able to explain to enquiries on the policies, terms and conditions for all courses conducted by Institute of Adult Learning.

a. Entry Requisites for all WSQ and non-WSQ Programmes
b. Able to understand and explain the schedules
c. Types of Credit Exemptions
d. Types of Fundings
e. Troubleshoot level 1 IT issues

2. Ensure proper closure/follow-through of all queries submitted via emails, calls and website through the Customer-Relationship-Management (CRM) system within the stipulated KPIs.

3. Timely escalation of cases to relevant officers for directions.

Skills and Competencies:
1. Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

2. Competent in using MS Words and Excel for reports generation.

3. Requires logical and analytical thinking.

4. Good communication skills.

1. Independent

2. Able to work well in a team

3. Performance-driven

1. Diploma and above

2. Good command of English language; spoken and written (English language is the main language used in communication with the public and learners.)

3. Prior experience in similar industries preferred.

About the Employer

BRN/UEN: 199706274H

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