CHANGI EXPERIENCE AMBASSADORS x 20 (RENEWABLE CONTRACT / SHIFT / #8501)

  •   Changi Airport - CG2
  •   Part Time, Full Time, Contract
  •   Shifts

UP TO  $ 2100 / month


- Salary up to $2100 (Basic + Allowances + Incentives)
- 12-hours rotating shift (8am-8pm, 8pm-8am)
- Work 2 days, Off 2 days
- Training provided

Job Scope:
- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs
- Conduct first level fact-finding from customer and categories all feedback and enquiries, escalate when necessary
- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases.
- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options.
- Assist with queue combing at various key touch pointes and coordination with relevant airport partners.
- Respond to all enquiries from all official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries
- Perform other ad-hoc duties as requested

Requirements:
- Comfortable in communicating & interacting with passengers
- Willing to commit rotating shift, including night shift, public holiday & weekends

To apply:
Interested applicants please email to click for email  or whatsapp to 9729 4098.

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel Registration No. R1103939 (Ng Hui Jun)
RCB No. 1 click for phone number Z

EA Personnel No: R1103939
EA Personnel Name: Agnes Ng

About the Employer

P-SERV
BRN/UEN: 199002727Z


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