CHANGI EXPERIENCE AMBASSADORS x 20 (RENEWABLE CONTRACT / SHIFT / #8501)
- Changi Airport - CG2
- Part Time, Full Time, Contract
UP TO $ 2100 / month
- 12-hours rotating shift (8am-8pm, 8pm-8am)
- Work 2 days, Off 2 days
- Training provided
- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs
- Conduct first level fact-finding from customer and categories all feedback and enquiries, escalate when necessary
- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases.
- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options.
- Assist with queue combing at various key touch pointes and coordination with relevant airport partners.
- Respond to all enquiries from all official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries
- Perform other ad-hoc duties as requested
- Comfortable in communicating & interacting with passengers
- Willing to commit rotating shift, including night shift, public holiday & weekends
Interested applicants please email to click for email or whatsapp to 9729 4098.
Thank you for your interest but only shortlisted applicants will be notified.
EA License No: 90C3494
EA Personnel Registration No. R1103939 (Ng Hui Jun)
RCB No. 1 click for phone number Z
EA Personnel No: R1103939
EA Personnel Name: Agnes Ng
About the Employer