Call Centre Support Officer [Expired]

  •   Redhill - EW18
  •   Full Time
  •   6 Day Week

$ 2200 / month


* Basic Salary & Allowance
* AWS & Performance Bonus
* Medical & Dental Benefits

RESPONSIBILITIES:
- To receive and make inbound & outbound calls from/ to customers.
- To perform job order taking/ entry, related to vehicle breakdown.
- To accurately capture and submit job order via GPS/CAD system.
- To assign jobs and monitor job status.
- To liaise with contractor when there is a need to utilize their services.
- To handle all calls in a professional and courteous manner.
- To attend to customers' complaints and escalate complaints to supervisor, if necessary.
- To perform credit card sale transaction when required.
- To undertake adhoc tasks as and when assigned.

REQUIREMENTS:
- Minimum ā€˜Nā€™ Level and above.
- Preferably with 1 to 2 years working experience in Customer Service.
- Good computer and communication skills will be advantage.
- Good team player who is service-oriented.
- Able to work on rotating shifts, including weekends and public holidays.
- Entry level with positive attitude are welcome to apply.

About the Employer

AUTOSWIFT RECOVERY PTE LTD
BRN/UEN: 199806389N


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