Customer Service Representative (6 – 12 Months / Convertible Contract)

  •   Queenstown - EW19
  •   Full Time, Contract

UP TO  $ 3200 / month


Position: Customer Service Representative (6 – 12 Months / Convertible Contract)
Salary: $2,200 - $2,800 + OT
Location: West
Working Hours / Days: 07.45AM - 05.15PM (Mon - Fri) / 08.00AM - 11.00PM (Alt Sat Off)

Responsibilities:
• Responsible for all matters related to booking and appointment making for Service and/or repair work & Sales and Marketing events (RSVP)
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership
• Check for support agreement / warranty validity per guideline.
• Ensure all calls, including customer compliments and complaints logged in CRM system
• Provide technical call screening and assign call to the appropriate delivery method and payment type
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort technical advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Schedule customers for professional car care services
• Assist in generating daily, weekly and monthly reports as and when required
• Ad-hoc duties assigned

Requirements:
• At least 2 years of relevant working experience
• Proficiency in Microsoft Office
• Minimum GCE "O" Level and above
• Independent individual who is able to multi-task in a fast-paced environment
• Customer service-oriented with strong interpersonal and communication skills

Interested applicants, please click the apply button to submit your application or alternatively you may contact Alyson Ong at 6513 2500 for more info.

We regret to inform that only shortlisted candidates will be notified.

Alyson Ong
Dynamic Human Capital Pte Ltd
Registration No: R22107466
License No: 12C6253

EA License No: 12C6253
EA Personnel No: R22107466
EA Personnel Name: Alyson Ong

About the Employer

DYNAMIC HUMAN CAPITAL PTE. LTD.
BRN/UEN: 201228584R


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