Customer Service Officer [Expired]

  •   Esplanade - CC3
  •   Full Time, Contract
  •   Shifts

$ 1800

Main Duties & Responsibilities

• Manage the customer service counter and the Suntec+ Lounge during mall operational
• Must maintain a positive, courteous, and professional image at all times.
• Attend to tenant and shopper’s enquiries/feedback via various sources
• Provide directional assistance to internal/external shoppers
• Promote Suntec+ loyalty program and its events
• Handle the mall mainline with incoming calls and respond to live chat swiftly
• Assist with mall redemptions and activities
• Responsible for handling all redemption, and ensuring inventories & counter stocks are
tallies in the CRM
• Assist with the selling of Suntec gift vouchers and merchandise
• Ensure that mall collaterals are replenished daily
• Be on departmental standby roster and be present for duty if required, unless excused due
to valid extenuating reasons.

Job Requirement

• Candidate must possess at least GCE O level qualification
• 1-2 years’ experience in relevant customer service role
• Bilingual both written and verbal
• Positive attitude, pleasant personality, and a team player
• Able to work in a fast-paced environment and has a passion for service
• Able to perform rotating shifts and willing to work on weekends and Public Holidays

About the Employer

BRN/UEN: 199406185G

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