Customer Service Officer (Permanent/Contract) (Basic start at S$2,400 per month)

  •   MacPherson - DT26|CC10
  •   Full Time, Contract
  •   5.5 Day Week

$ 2400 / month

Interested candidates, please WhatsApp to 9430 7915

• 14 days Annual, increase 1 day per year capped at 18 days
• Confirmation Adjustment from $100 -$150
• Medical/Dental/Specialist Outpatient coverage upon confirmation
• Year-end performance bonus
• Insurance Coverages: Term Life, Hospitalization & Surgical, Personal Accident
• Staff Discount for OSIM, TWG, LAC, Bacha
• Workplace near Macpherson MRT
• Work hours: Monday to Friday: 9.00am – 5.15pm
Saturday: 9.00am – 1.00pm
• To be the first point of contact for customers via different channels of communication (Email/phone/social media platforms/walk-ins)
• Ensure all customer communication channels are attended to promptly within the response time defined by the Company
• Resolve product or service issues by taking ownership to ensure customer needs are followed through
• Attend to feedback and enquiries in a professional and timely manner and able to communicate to Mandarin speaking customers
• Attract potential customers by answering product and services queries, and to promote other products and services
• Go the extra mile to engage customers by identifying and assessing customers’ needs to achieve customer satisfaction
• Ensure prompt follow-up with customer when necessary
• Coordinate with internal departments to resolve enquiries and requests.

Job Requirements
• GCE N/O Level with 2 years of relevant working experience in customer service
• Writing skill especially in replying via email and social media platforms
• Excellent verbal communication and listening skills
• Good in Microsoft Word and Excel
• Ability to work independently as well as harmoniously in a team setting
• With Self-motivated and positive mindset

click the link to apply or WhatsApp now to 9430 7915

About the Employer

BRN/UEN: 198304191N

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