Customer Experience Specialist

  •   Paya Lebar - CC9|EW8
  •   Full Time
  •   Shifts

FROM  $ 2225 / month

This position is full-time with comprehensive health and wellness benefits, performance incentive programs, and Delta's industry-leading travel privileges. Successful candidates will form a hiring class scheduled to start January 2023 in our Singapore Engagement Center.

Job Summary:
Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, which is accomplished by:
• Effectively listening
• Quickly identifying and owning customer issues
• Actively search for solutions to problems
• Making quality decisions
• Interacting with a globally diverse group of customers and colleagues
Specialists sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

What You Need to Succeed (Minimum Qualifications):

O-level educational qualification (Singaporean) with a credit in English or higher/ Diploma or Degree.
Possess correct legal documentation to live and work in Singapore
Be fluent written and verbally in English
This role requires computer skills and comfort with navigating software applications, email, instant messaging, and internet searches.
Must be able to demonstrate clear and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
Must have a flexible schedule as this position will require you to work weekends, holidays and including night shift

About the Employer


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