Customer Service Executive (Spa) (Part Time/Full Time)

As our Customer Service Executive, you are the voice of our brand by connecting actively with our customers. We are seeking customer-oriented, committed and patient individuals who are willing to assist our customers with a smile and ensure that our operations are running smoothly. Join us and be part of a dynamic and upbeat team that will value add your learning and growth as a Customer Service Executive!

Responsibilities
• Handle front-desk administrative duties and enquiries
• Serve and engage all walk-in customers with superior service
• Attend, resolve and report all customers’ complaints to management
• Provide support and assist in all customer-related matters, including customers’ transaction records
• Check and ensure all posters, promotion mechanics are updated promptly and all signage is displayed clearly and visibly
• Monitor stock replenishment with proper transfer procedures
• Coordinate, record, monitor and update of appointments and members’ attendance
• Maintain branch cleanliness, hygiene and image

Requirements
• Service oriented with good interpersonal skills
• Pleasant disposition and well-groomed
• Able to work retail hours (5 working days per week)

Remuneration & Benefits
• Free usage of gym facilities, swimming pool and fitness classes
• Incentives for beauty care services & beauty care products
• Birthday vouchers
• Medical & Dental benefits provided
• Career advancement opportunities
• Training will be provided

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognises your achievements.

Candidates are welcome to submit your resume, including expected salary.

Job role requires the candidate to work in a ladies-exclusive fitness centre as services and facilities are catered for ladies only

We regret that only shortlisted candidates will be notified.