Front Desk and Customer Service Officer

AFTERSHOCK PC is a custom PC builder specialising in high-performance desktop computers and gaming systems. We are passionate about delivering quality products, reliable technical support, and excellent customer service to our customers.

Key Responsibilities

Customer Service & Front Desk

• Welcome and assist walk-in customers professionally and courteously.
• Handle enquiries regarding products, warranties, repairs, and servicing.
• Assist customers with PC system drop-offs and collections.
• Verify customer details and ensure proper documentation.
• Explain service findings, quotations, and recommendations when required.
• Handle customer concerns professionally and escalate complex cases when necessary.

Service Centre Operations

• Create and update service tickets accurately in the internal system.
• Coordinate with technicians and internal teams on service progress.
• Follow up on systems pending collection and provide updates to customers.
• Assist with warranty claims and related documentation.
• Ensure customer information and service records are properly maintained.

Administrative Duties

• Assist with invoice verification and general administrative tasks.
• Maintain proper filing and record keeping.
• Perform other ad-hoc duties assigned by Management.

Job Requirements

• Minimum GCE 'N' Levels, 'O' Levels, NITEC, Higher NITEC, Diploma, or equivalent.
• Previous customer service experience is an advantage.
• Basic knowledge of PC hardware and troubleshooting is a plus.
• Good communication and interpersonal skills.
• Able to handle customer concerns calmly and professionally.
• Proficient in Microsoft Office applications.
• Positive attitude, willingness to learn, and a strong sense of responsibility.
• Able to multitask and work well with a team.
• Only Singapore Citizens and Singapore Permanent Residents (PR) are eligible to apply