Customer Service Officer

  •   Multiple Locations
  •   Part Time, Full Time
  •   5.5 Day Week

Responsibilities:
- Demonstrate how customers can send money using our services or assist customers requiring help
- Provide complete information about our products and services
- Generate customer interest in our products and services
- Manage of all aspects of customer enrollment process
- Be part of the marketing team to achieve the conversion and transaction targets
- Collect feedback from customers on our products and escalate them as soon as information is acquired
- Follow up on enquiries and sales opportunities
- Provide the first point of contact for customers
- Monitor competitor's activities and evaluate marketing events
- Carry out customer surveys to understand demand and manage brand positioning
- Manage & maintain the retail service standards

Requirements:
- Able to work independently
- Highly motivated and able to demonstrate initiative
- Excellent communication skills
- Customer service and sales oriented
- Proactive in initiating conversation with potential customers to promote our products and create interest
- Willing to work on Weekends (Sundays are mandatory) & Public holidays
- Willing to travel to different event locations

Desirable Qualities:
- Multi Lingual (especially Bahasa)

Benefits:
- Generous incentives
- Allowances

Why Join Us?
- Outstanding career advancement opportunities await our staff
- We encourage adaptability to our company's learning culture to improve and enhance our employees in work & personal life
- We practice vibrant and energetic office culture
- To be part of a dynamic multicultural team
- Opportunity to work with cutting-edge technology and an innovative company with a great future and rapid growth objectives
- Attractive salaries that commensurate with work experience

Job Type: Full-time, Part-time

About the Employer

WANDR PTE. LTD.
BRN/UEN: 200720719M


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