Senior Customer Relations Officer (Call Center) | Central

  •   Tanjong Pagar - EW15
  •   Contract
  •   5 Day Week

$ 1800 / month

Senior Customer Relations Officer (Call Center) | Renewable Contract | Service Industry

The Opportunity

* Adecco is partnering with a company that plays an important role in Singapore's Public Transport system as the Transit Acquirer which provides integrated services and solutions to the authorities and the Public Transport Operators
* Permanent employment with attractive remunerations (Basic + AWS + VB + Transport + Shift Allowance)
* Working Location: Central

The Talent

* Min GCE 'O' Level Holder
* Have previous experience in call center is highly preferred
* Have some experience in mentoring or supervising interns / new hires
* Proficient in Mandarin to liaise with Mandarin speaking associate

The Job

* Attending to inbound calls
* Attending to call back requests from customers
* Ensure follow up on cases escalated
* Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
* Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
* Point to point enquiries from customer
* Perform simple investigation for cases
* Attending to emails enquiry when necessary
* Assist with mentoring new hires

Next Step

* Prepare your updated resume please include detailed past working experiences in point form, an executive summary about yourself and your current and expected package.
* Apply through this application or send your resume to sharron. click for email  and in MS Word Copy

Sharron Foo Jiayan

Direct Line: 6697 7865
EA License No: 91C2918
Personnel Registration Number R1982221

About the Employer

BRN/UEN: 198500164K

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