Adept Academy Pte. Ltd.

Engage in Service Innovation


Course Level

Early Career

Course Duration

2 Days  

Industries

Customer Service / Receptionists Hospitality / F&B

Course Introduction

• An Overview on Service Innovation

• Service Innovation Ideas Generation

• Service Innovation Ideas Selection

• Service Innovation Ideas Presentation


Who is this Course for?

Anyone who is interested in coming up with Service Innovation that could result in an improved Customer Journey and Experience.


Course Outline

• Identify the importance of service innovation in the organisation

• Apply appropriate methods to generate potentials service innovation ideas

• Use organisation evaluation criteria to evaluate and select service innovation ideas

• Present selected service innovation ideas to stakeholders


Pricing

Full Course Fee (excl GST): SGD 340.00

Full Course Fee with GST: SGD 363.80

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 72.76

Fee SG Citizen aged 40 & above (incl GST): SGD 36.38



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