Course LevelEarly Career
Course Duration2 Days
IndustriesCustomer Service / Receptionists Hospitality / F&B
• An Overview on Service Innovation
• Service Innovation Ideas Generation
• Service Innovation Ideas Selection
• Service Innovation Ideas Presentation
Anyone who is interested in coming up with Service Innovation that could result in an improved Customer Journey and Experience.
• Identify the importance of service innovation in the organisation
• Apply appropriate methods to generate potentials service innovation ideas
• Use organisation evaluation criteria to evaluate and select service innovation ideas
• Present selected service innovation ideas to stakeholders
Full Course Fee (excl GST): SGD 340.00
Full Course Fee with GST: SGD 363.80
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 72.76
Fee SG Citizen aged 40 & above (incl GST): SGD 36.38
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