NTUC LearningHub
ESTABLISH RELATIONSHIPS FOR CUSTOMER CONFIDENCE
Course Level
Early CareerCourse Duration
2 DaysIndustries
GeneralFunding
SkillsFuture Credit Skills Development FundCourse Introduction
This program aims to equip individuals in supervisory roles with the methods to develop knowledge of an organisation’s products and services that will enable them to build rapport with customers. You will also learn the different approaches of post-sales follow-up, the know-how of handling service opportunities and service challenges to further enhance a customer’s experience, which results in building customer loyalty and confidence. This course includes concepts, videos and activities from their unique approach that will support course objectives and enhance the learning journey.
Who is this Course for?
Persons supervisory roles (e.g Supervisors, Crew/Section/Team Leader, Assistant Store Managers, Service Team Leaders) who would like to learn how to establish relationships for customer confidence.
Course Outline
* Develop knowledge on an organisation’s product or service offerings and customer profile
* Establish customer rapport to build customer confidence in accordance with organisational guidelines
* Provide post-sales follow up in accordance with organisational guidelines
* Respond to service opportunities
* Escalate service challenges to reinforce customer’s confidence in the organisation
Pricing
Full Course Fee (excl GST): SGD 380.00
Full Course Fee with GST: SGD 414.20
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 216.60
Fee SG Citizen aged 40 & above (incl GST): SGD 140.60
From 1 Jan 2024, all consumer goods and services are subject to the new GST rate change required by IRAS. Price displayed is only indicative and subject to changes by the course provider.
Kindly check with the course provider directly on the relevant subsidies and charges while registering interest.
