Singapore Institute of Retail Studies
PWM-Retail: Service Leadership (SF - Supervisor)
Course Level
Early CareerCourse Duration
1 DayIndustries
Sales / Retail / MarketingFunding
SkillsFuture CreditCourse Introduction
This course is only for the low wage workers in the PWM-Retail Sector.
Participants will gain the skills and knowledge to role model the service vision of an organisation and encourage service excellence
Who is this Course for?
Mid-career switchers, jobseekers, aspiring entrepreneurs, business owners, interest in digital marketing.
Course Outline
This programme covers the following areas:
• Characteristics of a role model
• Organisation’s vision,mission and values
• Methods to demonstrate the organisation’s vision, mission and values
• Methods to encourage team to deliver service
• Methods to promote a customer centric culture
• Methods to monitor performance of self and team
Pricing
Pricing Details A (All providers) *
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above.
Pricing Details B (All providers) *
Fee SG Citizen aged 40 & above.