Course Introduction

Coaches aroud the world fine-tune their coaching skills to ensure their coachees reach their top potential. Likewise at the workplace, behind every great employee is a great coach. Coaching is the single most important comptency that separates a highly effective leader from the rest. By integrating coaching skills into service training, leaders establish conversations that create connection, increase trust, and improve their teams' performance.

This module equips managers / supervisors / team leaders with the knowledge and skills to coach co-workers for service performance. Learners will identify the coaching needs of individuals, as well as prepare and deliver a coaching plan in response. They will also learn to use coaching techniques to close service gaps, provide feedback, and monitor the progress of individuals for service performance improvements.