JUMBO Group of Restaurants Pte. Ltd.
Customer Service Excellence: Conversational English Level 1
Course Level
Early CareerCourse Duration
1 DayIndustries
Hospitality / F&BFunding
No FundingCourse Introduction
Workplace safety and health (WSH) holds utmost importance within Singapore's food and beverage (F&B) industry. This Customer Service Excellence – Conversational English Level 1 course equips frontline F&B staff with essential conversational English skills to engage effectively with customers before they arrive at the eatery or restaurant. Participants will learn to handle phone and online inquiries, provide clear directions, explain menu offerings, and manage reservations with confidence and professionalism.
Who is this Course for?
• Frontline F&B staff who handle customer inquiries and reservations.
• Service team members looking to improve their conversational English for customer interactions.
• New hires or trainees in the hospitality industry seeking to build confidence in phone communication.
• Anyone responsible for managing customer calls.
Course Outline
Course Objectives:
• Understand the role of verbal and non-verbal communication in customer interactions.
• Use appropriate greetings and self-introductions with customers and colleagues.
• Answer phone calls professionally and ask relevant questions with confidence.
• Handle various phone call scenarios with clarity and courtesy.
Pricing
$220 exclu GST
$19.80 GST
$239.8 inclu GST