Customer Service Executive

சிறப்பு
  •  
    Novena MRT, Novena
  •   முழுநேரம்
  •   வார இறுதி

S$2000 - 3000 / மாதத்திற்கு


Key Responsibilities:

  • Welcome customers and provide warm, professional service experience
  • Attend to customer enquiries and accurately register repair jobs in the service system
  • Explain repair procedures, warranty coverage, pricing, and estimated turnaround time clearly to customers
  • Manage customer expectations through timely and effective communication on repair status and updates
  • Coordinate closely with technicians on repair progress and collection readiness
  • Handle payments, invoicing, and the collection of repaired devices
  • Conduct basic device checks and ensure all service procedures are carried out in accordance with established SOPs
  • Maintain accurate customer and repair records while ensuring compliance with PDPA requirements
  • Handle customer feedback and concerns professionally, escalating complex issues to the appropriate personnel when necessary
  • Work towards outlet KPIs, including customer satisfaction, productivity, service quality, and job accuracy
  • Perform any other duties as assigned by the Supervisor or Management

Requirements:

  • Minimum GCE N/O Level, NITEC, Diploma, or equivalent
  • Prior experience in customer service, retail, hospitality, electronics, or service centres will be an advantage
  • Excellent communication and interpersonal skills with a customer-oriented mindset
  • Comfortable using computers and able to learn and operate new systems efficiently
  • Good problem-solving skills with the ability to handle customers professionally
  • Positive attitude, responsible, and a strong team player
  • Able to work 6 days per week on a retail schedule, including weekends and public holidays
  • Candidates with experience in mobile phone, electronics, or repair service environments will have an added advantage

முதலாளி பற்றித்

MDR LIMITED
BRN/UEN: 200009059G
சாதாரணமாக 2-3 நாட்களில் பதிலளிக்கும்



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