Airside Manager

சிறப்பு
  •  
    Changi Airport MRT, Changi

    50 Airport Boulevard, Singapore, 819658

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  •   முழுநேரம்
  •   5 நாள் வாரம்

Summary
The Airside Manager is responsible for overseeing daily airside operations, ensuring safe, efficient, and high-quality service delivery across airline, baggage, cargo, and support services. The role manages operational teams, airline relationships, compliance, staffing, and operational performance within assigned terminals.

Key Responsibilities

  • Manage day-to-day airside operations, including arrivals, departures, baggage handling, cargo transfers, and support services.
  • Lead and develop Duty Managers and airside operational teams.
  • Act as the primary escalation and contact point for airlines and operational issues.
  • Oversee aircraft cleaning, airside support services, and airline account management.
  • Ensure operational readiness, audit compliance, incident reporting, and SLA achievement.
  • Coordinate airline audits, system trials, terminal transitions, and operational projects.
  • Monitor operational performance, staffing levels, and employee certifications.
  • Support workforce development, performance management, and stakeholder engagement.

Requirements

  • Degree from a recognized institution or equivalent relevant experience.
  • Minimum 5 years of experience in airline, airport, or ground handling operations management.
  • Strong knowledge of passenger service and airport operations.
  • Proven ability to lead large teams and manage stakeholder relationships.
  • Able to work in a fast-paced, high-pressure environment and make sound operational decisions.
  • Willing to perform shift duties and be available for 24/7 operational escalations.
  • Strong leadership, communication, and problem-solving skills.
  • Exceptional candidates may be considered for a Senior Terminal Manager position

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