Customer Service Assistant

சிறப்பு
  •  
    Changi Airport MRT, Changi

    50 Airport Boulevard, Singapore, 819658

    வரைபடக் காட்சி

  •   முழுநேரம்
  •   5 நாள் வாரம்

Summary
The Customer Service Assistant delivers excellent passenger service by supporting check-in, boarding, and travel documentation processes. The role ensures compliance with safety and security standards, assists passengers with special needs, and handles customer inquiries and operational disruptions in a professional manner.

Key Responsibilities

  • Provide excellent customer service at check-in counters and boarding gates.
  • Verify passenger identities, travel documents, passports, and visas.
  • Assist passengers with special needs and travel requirements.
  • Handle customer inquiries, flight disruptions, and automated check-in issues.
  • Process passenger documentation accurately and efficiently.
  • Adhere to safety and security procedures, reporting any incidents or breaches.
  • Act as a professional ambassador of the organization and maintain service excellence.

Requirements

  • Minimum GCE N-Level qualification or equivalent.
  • Customer service experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work shifts, including weekends and public holidays.
  • Physically fit to handle operational demands, including baggage handling assistance when required.
  • Customer-focused, adaptable, and able to work in a fast-paced environment.

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