Guest Service Executive - Hotel

Benefits:

• Birthday Leave
• Special staff rates for F&B and Accommodation under MHR portfolio
• Staff meals provided

Roles & Responsibilities
1. Guest Check-in and Check-out

• Efficiently handle check-in and check-out procedures.
• Provide guests with key cards, hotel information, and relevant details about hotel services and amenities.
• Process payments and handle cash, credit card, and billing inquiries in accordance with hotel policies.
  
  2. Reservation Management
• Manage guest reservations via phone, email, and online booking system.
• Assist guests with inquiries about room availability, rates, and special packages.
  
  3. Guest Relations & Concierge Services
• Address guest inquiries, concerns, or complaints.
• Provide recommendations for hotel services, local attractions, and dining options.
  
  4. Guest Tele-Communication
• Handle incoming and outgoing calls for both in-house and external guests.
• Take accurate messages for guests and ensure they are delivered to the appropriate intended recipient.
• Provide updates on guest arrivals, departures, or any special requirements to relevant team members.
  
  6. Administrative & Front Desk Operations
• Monitor guest accounts for discrepancies and report any issues to the Operations Manager.
• Assist in preparing and reviewing daily occupancy reports, guest profiles, and revenue reports.
  
  7. Safety & Security
• Monitor hotel access and report any suspicious activities to security staff.
• Assist in emergency situations, providing guidance to guests and staff as needed.
  
  8. Upselling & Revenue Enhancemen
• Upsell hotel services, including room upgrades.
• Promote special packages, promotions, and loyalty programs to guests during check-in.
  

Requirements

• Proficiency in hotel management software Opera Cloud.
• Strong communication skills in English.
• Excellent interpersonal skills.
• Capable of handling multiple tasks simultaneously in a fast-paced environment.