Customer Service Assistant/Officer (WEST) - 1 Year Contract + Completion Bonus + Transport Provided
-
Tukang MRT, Boon Lay
10 Sunview Road, Singapore, 627617
- ஒப்பந்தம்
- ஷிப்ட்கள்
S$2600 - 3000 / மாதத்திற்கு
YOUR ROLE
The Warehouse Customer Services Administration (CSA) acts as the primary interface between customers and warehouse operations. The role ensures accurate order processing, timely communication, and service‑level compliance while supporting smooth coordination between customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics environment.
WHAT YOU WILL BE DOING
1. Customer Order Management
· Receive, validate, and process customer orders in the WMS/ERP system.
· Ensure orders comply with customer SOPs, cut-off times, and SLA requirements.
· Monitor order status and proactively highlight delays or exceptions.
2 Warehouse & Operations Coordination
· Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
· Communicate special handling instructions, priority orders, and value-added services (VAS) requirements.
· Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
3 Inventory & Documentation Control
· Support inventory-related enquiries such as stock availability, shortages, overages, and ageing reports.
Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs. · Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
4 SLA & Performance Monitoring
· Track daily order fulfilment performance against agreed SLAs and KPIs.
· Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
5 Compliance & Quality Assurance
6 Continuous Improvement
WHAT ARE WE LOOKING FOR
- Diploma in Logistics, Supply Chain management / Business Administration
- At least 1-2 years of relevant working experience
- Good experience in using SAP or WMS Problem solving skills
- Excellent MS office knowledge, particularly Excel spreadsheet usage
முதலாளி பற்றித்

BRN/UEN: 198304000N
இதனை உங்கள் நண்பர்களுடன் பகிரவும்
நீங்கள் ஆர்வப்படக்கூடிய இன்னும் சில வேலைகள்
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