Service Desk Engineer

சிறப்பு

S$2000 - 3100 / மாதத்திற்கு


The Service Desk Engineer serves as a Subject Matter Expert (SME) within the service desk team, acting as the primary escalation and knowledge point for assigned products, applications, or domains. The role provides Level 1 IT support via phone and remote tools and is responsible for supporting and administering Microsoft 365 (M365) environments, including user management, mailbox configuration, and issue resolution across M365 services.

Service Desk & Incident Support

  • Provide First Call Resolution (FCR) support via phone, email, and remote access tools
  • Perform Level 1 troubleshooting, incident classification, prioritization, and escalation to resolver groups when required
  • Maintain end-to-end ownership of incidents until closure with accurate documentation

Support, troubleshoot, and administer Microsoft 365 ecosystem, including:

  • Outlook, Office Apps
  • Teams, OneDrive, SharePoint
  • Copilot
  • Intune (basic device/app support)
  • Manage user accounts, mailboxes, licenses, and access using M365 Admin portals
  • Monitor service health and respond to M365-related incidents

Essential Qualifications

  • Diploma with minimum 2 years of end-user support or service desk experience

Hands-on experience supporting:

  • Desktops, laptops, tablets, and smartphones
  • Windows OS and Active Directory
  • Microsoft 365 applications and services

Preferred Skills & Experience

  • VPN and macOS support knowledge
  • Strong understanding of hardware, peripherals, and accessories
  • Experience supporting Wi-Fi and LAN connectivity

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