Customer Service Coordinator (Pivot Table, Vlookup) @ Geylang Bahru ~

சிறப்பு
  •  
  •   முழுநேரம், ஒப்பந்தம்
  •   5 நாள் வாரம்

S$2500 - 2800 / மாதத்திற்கு


Leading Utilities Group company

Duration: 6 months, extendable/convertible

Working Location: Kallang Sector

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

  • Manage end-to-end refund requests, including customer communication and status updates.
  • Coordinate with third-party providers and Accounts Payable (AP) on refund processing and payment tracking.
  • Prepare and process weekly refund batches and reconciliation activities.
  • Monitor refund cases and maintain accurate supporting documentation.
  • Generate reports on pending, failed and completed refunds.
  • Follow up on outstanding cases to ensure timely closure.
  • Support ad hoc operational and administrative activities as required.

Requirements

  • Diploma in Business Administration, Operations, or related disciplines.
  • Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, data validation and filtering.
  • Strong attention to detail, organizational and multitasking skills.
  • Good communication and stakeholder management skills.
  • Able to work independently and meet tight deadlines.
  • Relevant operations/customer service experience is an advantage.
  • Entry-level candidates with strong administrative skills are welcome.

EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA License No: 01C4394


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