Customer Service

சிறப்பு
  •  
    Tuas Crescent MRT, Tuas

    6 Tuas Avenue 6, Singapore, 639311

    வரைபடக் காட்சி

  •   முழுநேரம்
  •   5.5 நாள் வாரம்

S$2500 - 3500 / மாதத்திற்கு


RESPONSIBILITIES

  • Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
  • Prepare all related documents pertaining to import and export including Permit Declarations.
  • Liaise with Carriers / Forwarders / Depots on bookings of vessels for import/exports, collection of containers and arrival dates of vessels, port charges, etc for imports & return of containers.
  • Maintain relationships with customers, shipping line, PSA & relevant parties.
  • Do following up customer orders from start to the end.
  • Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
  • Solve customer problems and help resolve issues.
  • Preparing bills and invoices on time, before closing time.
  • Ensure accurate and timely data entry into the inhouse system.
  • Excellent multitasking skills within their work space as well as computer software programs.
  • Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

  1. Computer literacy
  2. Good interpersonal skill
  3. Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working hours

  • Monday – Friday: 8.30am – 5.30pm
  • Saturday: 8:30am – 12:30pm

Working Location

  • HQ: 6 Tuas Avenue 6

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